iPhone Setup Guide

Open this guide on a computer or another phone - not the phone you are resetting.

This guide helps you safely back up your personal data, factory reset your iPhone, and set it up with your company apps. We will make sure nothing important is lost before the reset. The full process takes 15-20 minutes (excluding backup time).

You will need:
- Your Wi-Fi network name and password
- Your work email: [your name]@continuumservices.com
- Your password:

If you already changed your password during a previous sign-in, use the new one.
If you have not changed your password yet, you will need to use your temporary password:
CS- followed by your employee number
- If you have a 4-digit employee ID: add two zeros at the front (e.g. 1234 becomes CS-001234)
- If you have a 7-digit employee ID: use the full number (e.g. CS-1234567)

About your data: Because this is a company-managed device, you will not be restoring from an iCloud backup. Instead, after enrollment you will sign into your Apple ID in Settings, which automatically brings back:
- Photos and videos, Contacts, Calendars, Notes, Safari bookmarks, iCloud Keychain (saved passwords), Messages, and iCloud Drive files.

What will not come back: home screen layout, wallpaper, app data, notification settings, and Wi-Fi passwords. You will need to re-download personal apps from the App Store.

Before you begin: Back up your iPhone (optional)

Optional step. Even though you will not restore from backup, backing up ensures your data is safe in iCloud. If you have photos, contacts, or notes on this phone that are not saved somewhere else, back up first. If the phone is only used for work apps (Outlook, Teams), you can skip this step and go straight to Part 1.

Note: iCloud backup may require a paid Apple iCloud+ storage subscription at your own cost if your free 5 GB is full.

To back up: open Settings, tap your name at the top, then tap iCloud > iCloud Backup > Back Up Now. Stay connected to Wi-Fi until the backup completes.

Watch: How to back up your iPhone to iCloud (Apple Support)

Part 1: Factory reset

! The erase cannot be undone. Make sure you have backed up all important data before proceeding.

1.Open the Settings app, scroll down, and tap General.

2.Scroll all the way down and tap Transfer or Reset iPhone.

General - Transfer or Reset iPhone at bottom

3.Tap Erase All Content and Settings.

4.The Erase This iPhone screen shows what will be removed, including your Apple Account (iCloud). Tap Continue.

Erase This iPhone - shows Apple Account and data size

5.If your phone has an eSIM, you will be asked whether to keep or delete it. Tap Keep eSIM and Erase Data.

6.Enter your iPhone passcode (the 6-digit code you use to unlock the phone).

7.The phone will back up your data to iCloud. Wait for it to finish.

8.Enter your Apple Account (iCloud) password to turn off Find My and Activation Lock. This is your personal Apple password, not your work password.

9.The phone will erase all data. You will see the Apple logo with a progress bar. This takes a few minutes. The phone will restart automatically when done.

Part 2: iPhone setup

10.The phone will show a list of languages. Tap English (or your preferred language).

11.Select your Country or Region. Tap United States. If it is not shown at the top, scroll down the list to find it.

12.Scroll down to United States and tap it.

13.On the Appearance screen, choose your preferred text size. Default works for most people. Tap Continue.

14.You will see Quickly Set Up iPhone. Tap Set Up Without Another Device at the bottom.

15.Select your Wi-Fi network from the list.

16.Enter the Wi-Fi password and tap the blue Join button.

17.The phone will activate and check for your company settings. This takes about a minute.

18.You will see "Retrieving configuration..." on screen. Wait for it to finish.

19.A screen will say "This iPhone is owned by Redico LLC". This is normal. Tap Enroll This iPhone.

20.The phone will install your company configuration. This can take 1-2 minutes.

Do not press the Home button or turn off the phone while it says "Configuring iPhone".

Part 3: Touch ID or Face ID and passcode

Depending on your iPhone model, you will see either Touch ID (fingerprint) or Face ID (face scan). Both do the same thing. Follow the on-screen instructions and tap Continue when done.

21.Set up Touch ID. Tap Continue, then place your finger on the Home button and lift it repeatedly.

22.Place your finger on the Home button repeatedly until the fingerprint fills in.

23.When asked to Adjust Your Grip, rest the edges of your finger on the button.

24.When you see "Complete", tap Continue.

25.Face ID devices (iPhone 16e / 17e): You will see the screens below instead. Tap Continue, slowly move your head in a circle when prompted, then choose Use Face ID with a Mask if asked.

26.Face ID with mask option. Tap Use Face ID with a Mask so you can unlock your phone while wearing a mask.

27.Create a 6-digit passcode. Enter it twice to confirm.

28.Re-enter your passcode to confirm.

29.On the Location Services screen, tap Turn On Location Services.

Part 4: Company Portal enrollment

30.Once you reach the home screen, open the Company Portal app.

31.Enter your work email [your name]@continuumservices.com and tap Next.

32.Enter your password in the field and tap Sign in.

Temporary password? If your IT administrator gave you a temporary password, you will be asked to change it after signing in. Follow the on-screen instructions to set a new password. Screenshots for this step will be added soon.

33.Tap Begin to start the device setup.

34.Wait for "Get your device managed" to show a green checkmark. Tap Continue.

35.The device settings check can take up to 2 minutes. Stay on this screen.

36.You will see "You're all set!" with both green checkmarks. The screen may revert to one checkmark - this is normal.

37.If the screen goes back to one green checkmark, wait for it to complete again. Do not close the app.

38.When both green checkmarks appear again and stay, tap Done.

39.Press the Home button or swipe up to return to the home screen.

Part 5: Outlook and Teams

40.Your company apps will begin installing. Wait on this screen until all apps finish downloading before continuing.

41.Your company apps will start downloading. Wait for them to install. This may take a few minutes.

42.Wait for the Outlook app to download. Once installed, tap Outlook to open it.

43.You will see "Welcome to Outlook". Tap Add Account.

44.Outlook will find your account. Tap Add Account.

45.The app will register your device. Wait for this to complete.

46.Wait while the app prepares your device for Continuum Services.

47.If asked to add another account, tap Maybe Later.

48.Your inbox will start downloading messages.

49.Tap Turn On to enable Outlook notifications.

50.On the system prompt, tap Allow to receive notifications.

51.Go to the home screen and tap the Teams app.

52.Teams will find your account automatically. Tap your name to sign in.

53.Tap Allow to enable Teams notifications.

54.Wait while Teams loads your account.

55.If asked about location, tap Don't Allow or your preferred option.

56.Tap OK on the location usage screen. Your setup is complete.

Having trouble?

Company Portal will not sign in: Make sure you are connected to Wi-Fi and using your full email address (including @continuumservices.com).

Stuck on "Checking device settings": This can take up to 2 minutes. If it takes longer than 5 minutes, close Company Portal and reopen it.

Apps not installing: Stay connected to Wi-Fi. Managed apps install automatically and may take a few minutes.

Outlook or Teams not signing in: Close the app and reopen it. SSO should sign you in automatically after Company Portal enrollment.

Still need help? Contact your IT support team.

Before you begin: Back up your iPhone (optional)

Part 1: Factory reset

Part 2: iPhone setup

Part 3: Touch ID or Face ID and passcode

Part 4: Company Portal enrollment

Part 5: Outlook and Teams

Having trouble?